Cancellation & Refund Policy

Introduction

Welcome to The Indian Exporter! This website (the “Platform”) serves as a dynamic hub for businesses and individuals to connect, negotiate, and collaborate for the sale and supply of goods or services. Our goal is to create a seamless experience for all users by providing a space where sellers and buyers can interact freely. Any capitalized terms used but not defined here shall have the meanings assigned to them under the Terms of Use that govern the use of our website, www.theindianexporter.com.

The Platform is owned and operated by The Indian Exporter Pvt. Ltd. (“TIE”). While we facilitate connections between users, we do not actively participate in the transactions, negotiations, or agreements that take place between users. The Indian Exporter is not a party to any contract for the sale or supply of goods or services conducted through the Platform.

Users are solely responsible for ensuring the legality, quality, and authenticity of the goods or services exchanged. TIE takes no responsibility for the outcome of transactions or any disputes that may arise.

Cancellation Policy

At The Indian Exporter, we understand that business needs can change, and cancellations may sometimes be necessary. However, all sales, purchases, and agreements for the supply or delivery of goods or services are conducted solely between the users of the Platform. TIE does not intervene in these transactions, and the ability to cancel an order is entirely dependent on the terms agreed upon by the buyer and the seller.

Before proceeding with any agreement or purchase, we encourage users to thoroughly review the terms and conditions set by the other party. This includes understanding the cancellation policies outlined by the seller. TIE does not guarantee or facilitate the cancellation of orders, as our role is limited to providing a platform for users to connect.

For any disputes or issues regarding cancellations, users are encouraged to communicate directly and resolve the matter amicably. TIE does not act as a mediator or arbitrator in these scenarios.

Refund Policy

The Indian Exporter does not process or facilitate refunds for any transactions conducted on the Platform. Refunds, if applicable, are entirely governed by the terms agreed upon between the buyer and the seller. Users are advised to carefully verify the refund policies of the other party before entering into a transaction.

Our Platform operates as a neutral intermediary, and we do not take responsibility for ensuring the quality, legality, or authenticity of the products or services offered. Any issues related to refunds must be resolved directly between the parties involved. TIE will not be held liable for any losses, delays, or disputes arising from transactions conducted on the Platform.

In the event of disputes, users are encouraged to communicate and attempt to reach a resolution in good faith. For additional support or guidance, feel free to reach out to us at the provided contact email.